To restart your devices, follow these steps: Disconnect power from all of your network devices, including your modem and any Google Nest Wifi or Google Wifi devices. Thanks for the update. TV. Since joining Virgin not an hour goes by without the WiFi dropping and getting no signal. Forum; Apps. Wifi Pod just flashing a month ago HI, I have had a Wifi pod for a while but not used as I was using a BT Mesh. WiFi Pod just flashing white light, has been for a few days. You have two out of three requirements missing. Mumfordd04. on 09-12-2022 14:59. WiFi Max. A vm engineer has sent me a WiFi pod which isn’t compatible with a Hub 4 in Networking and WiFi yesterday; How can I get a Wifi Pod in Networking and WiFi yesterday; Told to wait 14 days before ordering Pods. Email. these are from yesterday and today. Any help is wecome. The pod appeared to work ok for a few weeks but now for the last week or so it keeps disconnecting and has a flashing white light. Any attempt to reset or hard reset it have failed and. Enter 192. I called virgin and they said all looks good there end. I seem to have the same problem as a lot of people with intermittent functionality on my wifi pod - most of the time it just blinks white - 5422177. Virgin Phone Switchover. Flashing Green: WPS is connecting a new device. For a brief period, press and hold the power button, then let go. Note: Get tips on placing your WiFi pods to get the best coverage possible. V6. D01 C9W8Press and hold the WPS/Virgin Media button on your Hub until the lights start blinking. If you haven't changed these, then your devices may automatically reconnect. The Wi-Fi signal strength indicator appears next to your network name. Internet checker says my area NN3 has no issues, phoning CS recorded anouncement says intermittent issue, CS agent says issues won't be solved until 6th June. V6. I rebooted the hub last night, and left if off (disconnected from power) for sometime to make sure it all discharged. Account - Mobile. Pod not connecting. . Virgin Media Hub 5 Wi-Fi Light. Told it's a back office issue & not to call. Gaming Support. on 28-03-2022 22:19. However it’s still starts with green light then goes to to constant blue. Wifi Down (pods included) after Gig1 reboot/upgrade to 100mbs upload in Networking and WiFi an hour ago; Going round in circles, intermittent disconnections for a month in Networking and WiFi 3 hours ago; Wi-Fi down for two days unable - told area fix had been completed still no internet. Account - Cable. on 26-01-2023 09:20. Up to 3 WiFi Pods if needed. Is the flashing slow/pulsing or fast blinking? Is your Pod being found in the Connect App 👉. 2. on 24-03-2023 13:28. Wait at least 2 minutes for your Pods' LEDs to stop blinking. Networking and WiFi. I am a little confused jow tbh, I have had the new pod 8n now for a couple of days and still blinking on the front, in fhe connect app it says the pods are not found but also the app on shows 2 devices connected to internal network, their are around 12 devices connected at any 1 time, it s33ms since I had the upgrade to the hub 4 nothing app wise. Started yesterday and mega slow internet. on 24-03-2023 10:40. Sorry to hear you have been having this issue with your internet, we would advise keeping the Hub on at all times, this is because it often performs updates during the night so when it is turned off it might not always update when needed. Had a wifi pod recently delivered but it just keeps flashing blue and green. I called virgin and they said all looks good there end. Options. My netgear wince 2001 router has a flashing green light and wont connect to my sky box? What do the various lights (solid red, flashing red, solid green) mean on wps button on the face of the centurylink c1000a wireless router? Yellow arrow flashing on virgin wifi routerWiFi pods are flashing and connect app not finding my hub in Networking and WiFi 3 weeks ago; WiFi Pod flashing red in Networking and WiFi 3 weeks ago; Pods not connecting in Networking and WiFi 4 weeks ago; Hub5 - Significant loss of speed to hub from VM in Speed a month ago; Access Denied on Hub 3. The WiFi Booster will start copying your Hub’s details. Browse Virgin Media Virgin Media Community. Broadband, TV and Landline offers. 1 into your browser. on 19-11-2022 20:15. Wait at least 2 minutes for your Pods' LEDs to stop blinking. Options. Email. How WiFi Pods Work. it now appears to be fixed as the pods reconnected to the hub this afternoon. The Virgin Intelligent WiFi Pod is a solid option for Virgin Media customers with Hub 3 and Hub 4 routers looking to boost Wi-Fi speeds and stability around the house. 4G” and “5G”—these represent the two separate frequencies in your dual-band Wi-Fi (2. A full 60 second pinhole reset as below, will restore a Hub back to this setting, Remove any ethernet cables from the Hub and hold the pinhole reset switch for 60 seconds. Experiencing Virgin Media broadband issues? From broadband setup to slow internet problems, find everything you. I’ve had 3 WiFi pods over the course of the last 18 months, all been working fine until the past week when one of the pods on the landing has started constantly flashing red, overheating and omitting a noise from the fan. I’ve tried resetting the hub, switching off pod and even moving it to same room as my hub. I’ve tried resetting the hub, switching off pod and even moving it to same room as my hub, ive even plugged it directly into the hub via ethernet, however it’s still starts with green light then goes to to constant blue light flashing. SpeedHi have recieved a new pod and it won’t stop flashing I have many locations and the App keeps saying it cannot see the pod? Any ideas? - 5202562. Virgin. My Virgin Media App. Just received a WiFi pod. Dave. Kind Regards, Steven_LOn thursday there was an outage in my area and when it did come back online I had no wifi, only ethernet. Loses signal at times too. The Passphrases of the SSIDs must match. one pod has green flashing light and two have white. Downloaded connect app and scanned all the - 5155143. 2. Blue Flashing Light On Wifi Pod. Stay safe. I’ve reset and rebooted the hub multiple times, unplugged and plug in all cables from both sides multiple times and I’m just getting no Wi-Fi. You can also add WiFi Max to our M125 to M500 Fibre Broadband packs (without Volt) for. Virgin TV 360. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. Conclusion. 9 To make it easier to connect and move around your home, we’ll make your Booster’s WiFi network name and password the same as your Hub. Yes, each pod is. V6. Security matters. Likewise, if you use a third-party router it will not work because the Pods are designed to specifically connect directly with VM's Hubs only. Dear Reece, The pod breath either blue or green sometimes white. Account - Mobile. First pod installed now for 2 weeks, first week was fine connected to hub5. No other devices. He said I s. You can also add WiFi Max to our M125 to M500 Fibre Broadband packs (without Volt) for. I have 3 VM wifi pod's which were all working fine. I am sorry to hear your are experiencing an issue with the Hub showing a green light, we will be happy to help. 168. Networking and WiFi. Virgin Mobile. I have a Hub 4 but I have 2 separate networks for 2. Re: WiFi Pod flashing light. Had the WiFi pod a while now and it has always flashed red. And to help keep things ticking over, you get Intelligent WiFi service included and we’ll provide up to three signal-boosting mesh WiFi Pods (if they’re required) to extend your network – at no extra cost with Gig1 Fibre Broadband and our Volt packages. Just keeps resorting back to flashing green. Home Phone. Gaming Support. All cables appear to be fine, I have rebooted and reset. Check if the new pods have been activated onto your account. If you are receiving download speeds of less than 30 Mbps, you may also find a WiFi Pod helpful. Account - Cable. WiFi Pods and Boosters. SpeedQuickStart, set up and connections. If no light turns on when the Pod is first plugged in, please contact us to. To touch the pod also felt very hot. I pay a lot for 1gb but can’t get any decent customer support. Optimizations usually take 2-3 minutes, depending on how many Wifi Pods are connected. 8. If the signal strength indicator shows two bars or fewer , your Wi-Fi signal strength is weak. You could also connect the Pod via ethernet cable as a backhaul, and this will negate the need for the Pod to be close to the Hub. Keep them somewhere safe! Make sure you are in. 0 Kudos. I have contacted a colleague with this for help, to ensure we either can remove the faulty Pod or just send a further 1 to replace it. So my pod suddenly stopped working, the light on it is just flashing. The pods have been switched off since yesterday evening and I have plugged them in next to the hub and switched them on. Stream. It's. However it’s still starts with green light then goes to to constant blue light flashing. . Keep your account safe from fraud Worried about online fraud and security or received a notification from us of an issue? Find support in the Security & Fraud Hub. While connect to WiFi, Tap I’m ready. Options. Checking on the VM app, one. Hi I’ve tried to contact you over my internet keeps kicking me off and I was given some pods but they don’t even work as just keep flashing and I try and call and every time I do I get cut off quite frustrating now and issues still there I keep getting Looks like there’s still an issue with your co. I recently moved to a new address and was sent a wifi pod to cover the extra area so total of 2 Wifi Pods. Cat. Virgin TV 360. Thanks for taking the time to contact us via the Community. I completely understand the hesitancy with doing a Factory Reset - I would be exactly the same. Press the Reset button on the Google WiFi and power it on. Step 2. Had my pod for 3 weeks, first week was fine, really easy to set up and massively improved my internet speed in my office…. on 19-03-2023 18:37. I have the same problem. Wi-Fi pods flashing. New installed internet keeps disconnecting in QuickStart, set up and connections 6 hours ago; Stuck in optimise WiFi loop in Networking and WiFi yesterday; Prafu623@gmail. Section 4: Tips to Improve Your Virgin Media WiFi Connection 4. It's 0800 953 9500 and you will need the Hub/Pods serial number/MAC address from the barcode sticker, and your account number. Just installed New Hub 5 and two hexagon pods (that were connected to the old hub 3) are just flashing blue/green/white on a cycle. Keep your Hub in Router Mode - Do not put the Hub into Modem Mode, as this disables the Wi-Fi and your Pods are connecting to your Hub via Wi-Fi. Stay safe online. It is located at the top-center-front of the new white wifi device from xFinity. In some cases, the issue may not be with the white connector cable but with the hub power supply cable. Contact Virgin Media support. I will be in touch when I know more. It isn't on during normal use, but turns red if there is a problem. Enter your admin name and password. Mesh wifi systems as I know it are considerably better and have a higher range with faster speeds compared to your normal wifi boosters. None of our pods showing on the app and all have suddenly started flashing blue. After a few minutes the pod with two Ethernet port starts flashing blue, the other pod with one Ethernet port continually flashes white, neither of the ports connect to the new hub 5. Hello. The pods only work under certain conditions. Stay safe online. We would like to show you a description here but the site won’t allow us. Email. The SSID must be password protected. Networking and WiFi. Stream from Virgin Media. Virgin Media Router Arrows Flashing Green; Virgin Media Green. My Virgin Media App. Hi , Thanks for your reply. The wireless details from the Pods will be the same as the Hub's details, so no additional steps are required to connect up the devices in the home. I have moved it and restarted it and rebooted the router to no avail. Any ideas ? We also have tried using a booster that get disconnected too. Only use pods indoors. I'm so sorry to hear that you're having some issues connecting your Wi-Fi Pod recently. It has it for about 30 minutes and then turns solid white but no devices can connect to it. On the Hub5 sticker. Started yesterday and mega slow internet. Hi, I'm having issues with my wifi. Encountering problems with your Virgin Media services or products? Then look no further than our Virgin Media help and. 9 To make it easier to connect and move around your home, we’ll make your Booster’s WiFi network name and password the same as your Hub. Sign in to your Spectrum account for the easiest way to view and pay your bill, watch TV, manage your account and more. I have had two visits from Virgin engineers, the most recent was last Saturday (11 March 2023) and I am waiting for a second pod but I am very close to trying TalkTalk 943 Mbps after being a Virgin customer from well before Virgin took over from. White Wifi Pod not showing on VM Connect and the light is flashing - what should I do? Try calling the equipment activation number they may be able to help. HUB connection is good but POD fails to connect, ie keeps flashing and it leads me to chatline for help. My 3 pods have been fine for weeks but today have been flashing white all morning they usually go back to Normal after a while any ideas thanks ? 0 Kudos. Reply. on 04-06-2023 14:48. Browse Virgin Media Virgin Media Community. The team will be in touch once the issues have been resolved. Virgin media pod is an intelligent #wifi extender. If it doesnt connect to your wifi when you move it close to your hub, then give CS a call and ask if the pods mac address is located to your account, without it it will never connect. Hi, My WiFi keeps switching networks which causes some of my apps to misbehave or not work at all. e. Red light just sits there glowing nicely still, but pods at least are not flashing at the moment. Call the equipment activation number on - 0800 953 9500 (follow options) – you will need the Model numbers, serial numbers/MAC addresses off the barcode stickers of ALL pieces of kit and also your account number. Networking and WiFi. Update your network driver. The virginmedia connect app does nothing in regards to the connecting. 1 ACCEPTED SOLUTION. SuperPod Aon SuperPod with WiFi 6 SuperPod with WiFi 6E: Plug in. God90125. Turn it on. The Virgin Intelligent WiFi Pod is a solid option for Virgin Media customers with Hub 3 and Hub 4 routers looking to boost Wi-Fi speeds and stability around the house. I’m going to do a hub factory reset sometime today to see if that resolves the issue. on 30-03-2023 22:00. Then unplug your Pod and back in again. Account - Cable. Forum; Apps. Users should wait for at least 5 minutes for the boot-up process to complete. Hi , Thanks for your reply. Are there any tests that forum staff can run to check whether the router is working correctly. Also wifi optimisation and a single SSID is needed for the Pods to function correctly. Normally, when you get the product package, the antennas are not connected to the camera. My Virgin Media App. 168. have called lots of times and resolved nothing. The front LED lights on the Hub 5 display its status: Solid Green – Running correctly. I c. If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options. 0. Security matters. I did have a billing issue, but that has been solved. Ironically, I just got a notice last week that my rates are increasing 1 year into an 18 month contract. If they work for you. SpeedOptions. Checking the Indicator Lights. g - xxxxx2 & xxxxx5) -- use the same password if you like, Then,. Hi Thanks for coming back to me and letting me know. Virgin Phone Switchover. I have the 3. Browse Virgin Media Virgin Media Community. I then connected it to the router via ethernet and it was fine. Rebooting your modem. The Plume website suggests this is either a - 5311528. . And this, alas is a massively simplified explanation of what is going on in the background, but it’s close enough for you to hopefully, get the way it all works. Home Phone. TiVo. Free Pods are the VM solution. Clear your DNS cache. The wireless details from the Pods will be the same as the Hub's details, so no additional steps are required to connect up the devices in the home. Power off your modem and remove the backup battery if it has one. We have spoken to virgin and we were told they would send us one new pod. QuickStart, set up and connections. 4. 7. Red flashing LED means no connection to VM network: Check with Area faults on 0800 561 0061 If you have a VM landline 150 this goes down to post code level. 01327099), which is authorised and regulated by the Financial Conduct Authority (FRN:621812) for consumer credit activities. Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page. This will display the My Devices page. . Thanks for providing an update, coolmd. Disconnect all ethernet cables from the Hub. I've a flashing green light on my hub, no broadband or phone. The ethernet connected devices still dont show though, although. In the meantime, bumped into openreach engineer who says that lach of internet out of the Ethernet ports (I have eero mesh, so don’t use hub4s wireless) means pods will amplify. When you first plug the mesh WiFi Pod into a socket, the light should turn solid for a moment, then slowly pulse as it connects to the WiFi Hub. Wait 2 mintues for Scan. The pulsing should stop once it’s fully connected. We ask that you post publicly so people with similar questions may benefit from the conversation. Then it started. Tuning in. None of our pods showing on the app and all have suddenly started flashing blue. If you're using our Connect App, this will help you with the set up step-by-step. Mark as New; Bookmark this message; Subscribe to this message;. The LED still flashes on top of Pod, yet No Illumination - 5353463. Solid green wifi light, flashing green arrow and power light. Identify each Pod and label it with its location. Scroll down to Settings but don’t press anything. Not once has it worked. Never had a problem with them, apart from being a bit expensive. I have rebooted many times ro no avail. noticed that both wifi pods where flashing and second v6 box cant connect to the main v6 box also connect app cant find find the hub. If you're using our Connect App, this will help you with the. 3. SpeedStep 2. The Virgin Media WiFi Pod includes an Ethernet port at the bottom for plugging in a laptop or desktop (Metro. Fix it by making sure that the white Ethernet cable is plugged firmly into the Hub and at the Virgin Media wall socket. Plug the modem back in and wait until the modem has finished powering on. Browse Virgin Media Virgin Media Community. turn on the box goes solid white then starts flashing white for a min the just starts flashing blue constantly. Have you been able to check our service page here to see if this is due to any known network issues in the area. Connect the power cable to the back of your pod. Then it started flashing red and making a sound like a high speed fan/jet. The WiFi is visible from all devices you just can't connect and if you are lucky to connect it drops pretty quickly. However, after getting a few emails from Virgin about intelligent Wifi I have now put it in. 9. So my pod suddenly stopped working, the light on it is just flashing. Lots of reboots/resets then Hub 4 was also replaced & still same. Virgin Media’s WiFi pods are small extenders that plug into power outlets around your home to boost your existing network. The advisor told me that initially the Pod needs to be placed next to the router for 24 hours and that the lights would eventually go out when I should then plug it where I need it. Stay safe online. Networking and WiFi. they are both on the same circuit as the hub is and still not. My 3 pods have been fine for weeks but today have been flashing white all morning they usually go back to Normal after a while any ideas thanks ? 0 Kudos. All forum topics; Previous topic; Next topic. Last Friday virgin media was down in our area, the internet is now back on but the pod no longer works. . I c. i haven’t pressed the wps, i’ve tried turning it off and on again, i’ve also tried the pinhole reset but nothing has worked. Had a power outage yesterday in the morning, and ever since then I’ve had no Wi-Fi. My Virgin pod has been flashing blue for two hours and we have no internet - 5378434. 2 weeks ago. Check your router settings to enable WiFi. It may be stuck in an update loop. 0 Kudos Reply. HUB 5 Flashing Blue Light. 168. The existing pod had worked absolutely fine with no issues. QuickStart, set up and connections. The Passphrases of the SSIDs must match. take WiFi off automatic in hub settings - try a different channel (1,6 or 11 on 2. Virgin Media Hub 5 Phone Light. As long as all of the above points are all met then the Pods will automatically connect to your Hub's WiFi and begin broadcasting. TiVo. Setup was utterly painless, the speed improvement was massive and two rooms that were previously blackspots were instantly flooded with high-speed Wi-Fi. My wifi went off before but has now come back on, however my Wifi Booster Pod is not connecting. The WiFi Booster will start copying your Hub’s details. To touch the pod also felt very hot so presume it’s overheating? I tried to contact Virgin many times, by live chat, WhatsApp and phone and I honestly think it’s impossible to get in touch with anyone who can help. Hi all I have had a hub 5 with 1gb fibre since feb and so far have had to factory reset the hub 3 times after outages, and had one replacement hub due to a fault. We would like to show you a description here but the site won’t allow us. Thank you, its not just WIFI as the 2 TV boxes are hardwired, the connection light on the router flashes then as it starts reconnecting the wifi light flashes green I think. This flashes during set up, and then stays green for 2 minutes when you're done. Re: New Wi-Fi pod blinking white. Virgin TV 360. Virgin router won t connect arrow keeps flashing green. Plug the modem back in and wait until the modem has finished powering on. Stream from Virgin Media. If it’s not a technical issue you need help with then we’re here to support you on. You might even have two lights labeled “2. During setup: If the Pod light is blinking quickly, it’s working hard to improve your WiFi. As soon as I introduced the new Pod to my network I started to see huge issues with WiFi dropping out on various devices - phones, pl. Account - Mobile. Kind regards Mark. Select Apply changes. However, you would soon pay off that cost by buying your own wireless solution that will be yours to own and use forever, although the VM Pods should be a simpler option. Intelligent WiFi technology is what makes our Hub 3, 4 and 5 so fast and reliable. Removed it and re added it but still has a flashing light and feels hot to touch. WiFi box has had a flashing green light all day. Incidentally, if you're going to get a mesh system, please do it properly and put the Hub. To check your Wi-Fi signal strength: Open the Home app on your iPhone, iPad or Mac. Adduxi. If you are using the default settings on your Hub then it is as simple as plugging in the Pod and allowing 2-5 minutes for the setup to complete. Run the internet troubleshooter. Community; Volt. We live on a bungalow so all ground level pods. Unplug your modem from the wall, and leave it unplugged for about 3 minutes just to make sure the reset will take effect. I had to hotspot of my mobile data, as I was at work yesterday! The pod has been reallocated to the hub as the engineer called and got this done. Turn on Bluetooth on your phone and wait until Deco’s LED light pulses blue. Kind regards,2 weeks ago. Virgin TV 360. A flashing green light on a Virgin router indicates the device is downloading and installing a firmware update. I can see it in the virgin media connect app, but no devices are connected to it. Scan complete, Tap continue. Solved: Just joined Virgin broadband this week. on 04-04-2023 10:37. You could also try the web page status, but this is not recommended. Account - Mobile.